The on-call team, already there
Noah runs night operations at a large hospital in Seattle. Every night, twelve surgeons and nurses are on call.
Listen to the story:
The challenge
On icy nights, the calls come in and the people do not. A surgeon who lives forty minutes away needs ninety on frozen roads. Last winter, an emergency operation waited an hour and ten minutes for its team.
How the flow works
With xMap Flows, Noah built Nightwatch. Nightwatch is an AI employee: a flow of 7 blocks.
Every afternoon at three,
Every afternoon at 3 (Schedule)
Nightwatch takes tonight's on-call list,
Tonight's on-call list (My data)
checks the night's forecast at each person's home,
Tonight at each home (Weather forecast)
works out how far they live and the risk of ice,
Distance and ice risk (Calculated field)
and if they live far on an icy night,
Far and icy? (Branch)
offers them a room by the hospital,
A room next door (Microsoft Teams)
while the others get a drive-safe note.
Drive safe tonight (Microsoft Teams)
What it solves
- Icy roads, slow team: solved by Weather forecast and Calculated field
- Surgeons 90 min away: solved by Branch and Microsoft Teams
- An operation waits: solved by Microsoft Teams and Microsoft Teams
The result
This January, Nightwatch saw ice coming on nine nights. Thirty-one people slept a few minutes from the theatre instead of an hour away. On the worst nights the team now arrives in eighteen minutes, and no operation waited for them.
On icy nights, Noah's team no longer races the roads. They are already there.
An illustrative scenario: the figures are modelled to show what the flow produces, not a customer's results.
The flow, block by block
- 1
- 2
Tonight's on-call list
Brings in a table you uploaded or a list you saved on the My data page: your stores, customers, target accounts or sites.
- 3
Tonight at each home
The weather forecast (Open-Meteo, from national weather services) for up to 16 days: temperature, rain, wind and UV.
- 4
Distance and ice risk
Adds fields worked out from the others: a number, a text or a yes/no.
- 5
- 6
- 7
Templates to build it
Ready-made flows with the same blocks. Open one, change the city and the kind of place, and run it.
- Storm coming: bring the harvest forwardWhen a storm is coming, WhatsApp to bring the harvest forward; otherwise the week ahead.
- Rain coming: push delivery at the right branchesWhen rain is expected, branch managers get a WhatsApp to push delivery promos.
- Week ahead at my solar and wind sitesThe week ahead at every solar and wind site, with the best days for maintenance.
- Irrigation plan for my fields, every morningAn irrigation plan for each field from the week's heat and rain.
- Daily operations briefing for every hubA daily operations briefing per hub, with a risk score and alerts for the risky ones.
- Class finder chat for my membersA chat that finds classes in your timetable and warns about the weather outdoors.
Industries
Learn how it works
- Data enrichmentAdding details to records you already have.
- How to score candidate store sitesCompare sites on residents, competitors and neighbours, with an AI score and a reason.
- How to build a WhatsApp assistant that answers about placesCustomers ask on WhatsApp; an AI agent searches and replies.
- How a flow worksTriggers, items, fields and the order blocks run in.
- Weather forecastUp to 16 days for each place or city.
- Your own tables and lists (My data)Upload a CSV, save lists of results, and use them in flows.
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Build this flow on your own city
Run a live search on the home page without an account, or let Ask xMap build the flow from one sentence.