Patient transport · Oslo, Norway · Operations

Every dialysis patient in the chair on time

Ingrid plans patient transport at a big hospital in Oslo. Every morning, her vans collect sixty patients for dialysis.

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The challenge

Dialysis cannot wait. But when a road closes, the driver finds out at the barrier. The van turns back, the patient waits in the cold, and the whole shift starts late. Ingrid spends her mornings on the phone, rerouting by hand.

How the flow works

With xMap Flows, Ingrid built Fox. Fox is an AI employee: a flow of 6 blocks.

  1. Every morning at half past five,

    Every morning at 5:30 (Schedule)

  2. Fox takes the day's sixty pickups,

    Today's pickups (My data)

  3. checks for road closures and roadworks near each one,

    Closures near each pickup (Traffic incidents)

  4. and where a road is closed,

    A closure in the way? (Branch)

  5. works out how much earlier the van must leave,

    Leave earlier (Calculated field)

  6. and tells the driver before the engine starts.

    Heads-up to the driver (Slack)

What it solves

The result

Yesterday, Fox found four closures on the morning rounds, two of them roadworks in Grünerløkka. Those drivers left fifteen minutes early, and every patient was in the chair on time. Ingrid drank her coffee while it was still hot.

The roads still close in Oslo. Ingrid's patients just never find out.

60pickups checked by six
4closures caught yesterday
100%patients on time

An illustrative scenario: the figures are modelled to show what the flow produces, not a customer's results.

The flow, block by block

  1. 1

    Every morning at 5:30

    Schedule

    Starts the flow on a timetable.

  2. 2

    Today's pickups

    My data

    Brings in a table you uploaded or a list you saved on the My data page: your stores, customers, target accounts or sites.

  3. 3

    Closures near each pickup

    Traffic incidents

    Road closures, roadworks and other incidents on online maps right now, with where they are.

  4. 4

    A closure in the way?

    Branch

    Splits items in two.

  5. 5

    Leave earlier

    Calculated field

    Adds fields worked out from the others: a number, a text or a yes/no.

  6. 6

    Heads-up to the driver

    Slack

    Channel-based messaging platform

Templates to build it

Ready-made flows with the same blocks. Open one, change the city and the kind of place, and run it.

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