The right hospital at three in the morning

The challenge

Her clients message her at all hours: I have a fever, which hospital takes my cover? She answers from bed at two in the morning, half asleep. Some go to the wrong hospital and pay up front. Then they blame the policy, and her.

How the flow works

With xMap Flows, Dao built Otter. Otter is an AI employee: a flow of 5 blocks.

1. When a client writes in her chat,

   Her clients write (Chat)

2. Otter reads what they need,

   Knows every policy (AI agent)

3. checks their policy in the policy list,

   Their policy (My data)

4. finds the nearest hospitals that take it,

   Hospitals near them (Nearby places)

5. and answers in seconds, with the address.

   Answers in seconds (Reply)

What it solves

• Messages at 2 a.m.: solved by AI agent and Reply
• Wrong hospital, paid: solved by My data and Nearby places
• Clients blame her: solved by Reply

The result

Last night, a client woke with a high fever at three. Within twenty seconds he had two covered hospitals eight minutes away, and he went in without paying a baht. Dao read about it at breakfast, after a full night of sleep.

Dao's clients get an answer at three in the morning. Dao gets her sleep.

An illustrative scenario: the figures are modelled to show what the flow produces, not a customer's results.

The flow, block by block

1. 1

   Her clients write

   Chat

   Starts the flow when someone writes in its chat: the chat window in the editor, or a chat page you can share or put on your website.

2. 2

   Knows every policy

   AI agent

   An AI agent: for each incoming message it thinks, uses the blocks you link to its Tools port (data, xMap AI, lookups, your tables, other flows, apps), remembers the conversation and writes an answer in {{reply}}.

3. 3

   Their policy

   My data

   Brings in a table you uploaded or a list you saved on the My data page: your stores, customers, target accounts or sites.

4. 4

   Hospitals near them

   Nearby places

   Places around a point from xMap’s own places database (300M+ places, refreshed every month): pick the types of place (more than 5,000, such as Restaurant, Cafe, Pharmacy, Hospital or Gas station, or a whole group of them) and how far to look.

5. 5

   Answers in seconds

   Reply

   Answers whoever started the flow, on the same channel: the app or system that called its Webhook / API gets the answer back, and a message from Slack, WhatsApp, Telegram, Teams, SMS, Outlook or Discord gets a reply in the same chat, through the account of the block that received it.

Templates to build it

Ready-made flows with the same blocks. Open one, change the city and the kind of place, and run it.

• Chat about places near anyoneA chat for your customers that finds places near anyone, live.
• Branch finder and menu chat for your websiteA chat on your website that finds the customer's nearest branch, live.
• Citizen services chat: nearest pharmacy or clinicA chat that finds residents the nearest open pharmacy, clinic or hospital.
• Admissions assistant for familiesAn admissions chat that finds the nearest campus to a family and describes the area.
• Legal intake assistant for my websiteAn intake assistant that sorts enquiries and names the nearest office.
• Where to get documents certified: a chat for clientsA chat that finds the nearest notary, translator or courier for a client’s papers.

Industries

Learn how it works

• AI agentAn AI that decides which tools to use to answer or complete a task.
• How to build a WhatsApp assistant that answers about placesCustomers ask on WhatsApp; an AI agent searches and replies.
• How to score candidate store sitesCompare sites on residents, competitors and neighbours, with an AI score and a reason.
• AI agents with tools and memoryAn agent that answers questions using your blocks as tools.
• Answer on WhatsApp, Telegram or SlackAn assistant that replies in the same chat.
• A chat page for your flowLet anyone talk to a flow on a page or on your website.

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