The real coverage holes, sorted from the noise
Rachel is a radio network planner at a big mobile operator in Singapore.
Listen to the story:
The challenge
Weak signal complaints reach her in a spreadsheet, a week late, mixed with outages fixed long ago. She can’t tell a real coverage hole from a bad afternoon. So antennas go where people shout loudest, and customers wait days for an answer.
How the flow works
With xMap Flows, Rachel built Sonar. Sonar is an AI employee: a flow of 5 blocks.
When a signal complaint lands in the support sheet,
Each new complaint (New rows)
Sonar checks that address against the network’s outage list,
Check the network (Match with my table)
and if it is an outage,
A known outage? (Branch)
tells the customer when it will be fixed,
Tell the customer (WhatsApp Business)
or, if not, adds it to Rachel’s map of real coverage holes.
Real coverage holes (Show on a map)
What it solves
- Complaints a week late: solved by New rows
- Holes mixed with outages: solved by Match with my table and Branch and Show on a map
- Customers left waiting: solved by WhatsApp Business
The result
In three weeks, Sonar answers four hundred customers within minutes, and puts a hundred and twenty real complaints on Rachel’s map. They cluster around new tower blocks in Punggol and Tampines. Her next six antennas go exactly there.
Rachel used to plan by the loudest complaints. Now she plans by the weakest signal.
An illustrative scenario: the figures are modelled to show what the flow produces, not a customer's results.
The flow, block by block
- 1
Each new complaint
Starts the flow when new rows appear in a Google Sheet or in a table in My data.
- 2
Check the network
Looks each incoming item up in one of your tables or saved lists (My data), for example your customers.
- 3
- 4
Tell the customer
WhatsApp Business · WhatsApp
Send text, media and template messages from your WhatsApp Business number.
- 5
Templates to build it
Ready-made flows with the same blocks. Open one, change the city and the kind of place, and run it.
- Storm coming: bring the harvest forwardWhen a storm is coming, WhatsApp to bring the harvest forward; otherwise the week ahead.
- Rain coming: push delivery at the right branchesWhen rain is expected, branch managers get a WhatsApp to push delivery promos.
- Daily operations briefing for every hubA daily operations briefing per hub, with a risk score and alerts for the risky ones.
Industries
Learn how it works
- Data enrichmentAdding details to records you already have.
- How to build a B2B lead list from the mapEvery business of a type in your territory, with contacts, scored, in a sheet or CRM.
- How to skip your existing customersOnly prospects reach your team, never someone you already serve.
- Your own tables and lists (My data)Upload a CSV, save lists of results, and use them in flows.
- How a flow worksTriggers, items, fields and the order blocks run in.
- Get messages on WhatsAppAdd your number once; your AI employees write to you from xMap’s WhatsApp, nothing to connect.
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Build this flow on your own city
Run a live search on the home page without an account, or let Ask xMap build the flow from one sentence.