Insurance broking · Dublin, Ireland · Alerts & monitoring

Every roadworks claim made on time

Liam is an independent insurance broker in Dublin. His clients are small shops, cafes and pubs.

Listen to the story:

The challenge

Their cover pays out when roadworks close the street and customers cannot get in. But nobody tells Liam. A cafe owner mentions it six weeks later, after the deadline to claim. Last year, five clients lost money they were owed.

How the flow works

With xMap Flows, Liam built Robin. Robin is an AI employee: a flow of 7 blocks.

  1. Every morning at seven,

    Every morning at 7 (Schedule)

  2. Robin takes every client's shop,

    His clients' shops (My data)

  3. checks for closures and roadworks outside,

    Closures and roadworks (Traffic incidents)

  4. keeps the ones right on their street,

    Right on their street (Filter)

  5. works out the date the claim is due,

    Claim deadline (Calculated field)

  6. waits for Liam's nod,

    Liam checks first (Approval)

  7. and emails each owner how to claim, the same morning.

    How to claim (Gmail)

What it solves

The result

This spring, Robin spotted roadworks outside eleven of his clients, from Temple Bar to Rathmines. Every one heard from Liam on the first morning, every claim went in on time, and nine have already been paid.

Liam's clients used to miss what they were owed. Now he finds it for them.

11clients told on day one
0claims missed this year
9claims already paid

An illustrative scenario: the figures are modelled to show what the flow produces, not a customer's results.

The flow, block by block

  1. 1

    Every morning at 7

    Schedule

    Starts the flow on a timetable.

  2. 2

    His clients' shops

    My data

    Brings in a table you uploaded or a list you saved on the My data page: your stores, customers, target accounts or sites.

  3. 3

    Closures and roadworks

    Traffic incidents

    Road closures, roadworks and other incidents on online maps right now, with where they are.

  4. 4

    Right on their street

    Filter

    Keeps only the items that match a rule.

  5. 5

    Claim deadline

    Calculated field

    Adds fields worked out from the others: a number, a text or a yes/no.

  6. 6

    Liam checks first

    Approval

    Stops the run until someone says yes.

  7. 7

    How to claim

    Gmail

    Email service by Google

Templates to build it

Ready-made flows with the same blocks. Open one, change the city and the kind of place, and run it.

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