Every cake order answered while she bakes
Sofia bakes celebration cakes in her kitchen in Chapinero, Bogota. Every single order comes in on WhatsApp.
Listen to the story:
The challenge
Forty messages a day: prices, flavours, can you deliver to Usaquén on Saturday? She answers with flour on her hands, hours late. By then, half the customers have ordered somewhere else, and the birthday is gone.
How the flow works
With xMap Flows, Sofia built Anchor. Anchor is an AI employee: a flow of 5 blocks.
When a customer writes on WhatsApp,
A new WhatsApp message (WhatsApp Business event)
Anchor reads the message and answers in Sofia’s own warm way,
Answers like Sofia (AI agent)
checks her cakes, prices and delivery days,
Cakes, prices, delivery days (My data)
writes each confirmed order into her order book,
Her order book (Google Sheets)
and replies in the same chat within a minute.
Back on WhatsApp (Reply)
What it solves
- 40 messages a day: solved by AI agent and My data
- Answers hours late: solved by AI agent and Reply
- Half order elsewhere: solved by Google Sheets and Reply
The result
Today, Anchor answers thirty-eight messages while Sofia bakes. Twelve become orders, each already in her book with the flavour, the date and the address. Sofia reads the book twice a day, once at noon and once at six.
Sofia’s hands stay in the dough. Her customers never wait.
An illustrative scenario: the figures are modelled to show what the flow produces, not a customer's results.
The flow, block by block
- 1
A new WhatsApp message
WhatsApp Business event · WhatsApp event
Starts the flow when something happens in WhatsApp Business: a new record, a message, a change.
- 2
Answers like Sofia
An AI agent: for each incoming message it thinks, uses the blocks you link to its Tools port (data, xMap AI, lookups, your tables, other flows, apps), remembers the conversation and writes an answer in {{reply}}.
- 3
Cakes, prices, delivery days
Brings in a table you uploaded or a list you saved on the My data page: your stores, customers, target accounts or sites.
- 4
- 5
Back on WhatsApp
Answers whoever started the flow, on the same channel: the app or system that called its Webhook / API gets the answer back, and a message from Slack, WhatsApp, Telegram, Teams, SMS, Outlook or Discord gets a reply in the same chat, through the account of the block that received it.
Templates to build it
Ready-made flows with the same blocks. Open one, change the city and the kind of place, and run it.
- WhatsApp assistant for shop ownersAn AI agent that answers shop owners on WhatsApp from your product list.
- WhatsApp assistant with live placesAn AI agent that answers your WhatsApp messages with live places.
- Visit plans for my medical reps, by an AI agentAn AI agent prepares a three-line plan for every practice your reps visit this week.
- Chat about places near anyoneA chat for your customers that finds places near anyone, live.
- Branch finder and menu chat for your websiteA chat on your website that finds the customer's nearest branch, live.
- Job search chat for your candidatesA chat where candidates find live jobs and get passed to a recruiter.
Industries
Learn how it works
- AI agentAn AI that decides which tools to use to answer or complete a task.
- How to build a WhatsApp assistant that answers about placesCustomers ask on WhatsApp; an AI agent searches and replies.
- Data enrichmentAdding details to records you already have.
- AI agents with tools and memoryAn agent that answers questions using your blocks as tools.
- Answer on WhatsApp, Telegram or SlackAn assistant that replies in the same chat.
- Your own tables and lists (My data)Upload a CSV, save lists of results, and use them in flows.
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Build this flow on your own city
Run a live search on the home page without an account, or let Ask xMap build the flow from one sentence.