Storm and outage helpline chat for my customers

What it does

A chat page for your energy customers: an AI agent that tells them the weather and road incidents around their address and what to do in a storm or outage.

In one sentence: When someone writes in its chat, let the AI agent answer.

Why it is useful

Call centres flood during storms with the same questions. A chat page answering with live weather and roads takes the load off.

Who it is for

Energy, EV & utilities. Fuel retailers, EV charging networks, solar companies and utilities planning sites and serving customers. Every use case for energy & ev

Best use cases

• An electricity utility
• A water utility
• A gas distributor

What each run gives you

• A chat page you can share or embed

The time it saves

Whenever someone writes in its chat. Doing the same work by hand takes about 5 minutes each time, so it saves about 25 hours a month (an estimate). It is easy: 2 blocks and 2 tools.

The flow, block by block

1. ChatTrigger · ChatStarts the flow when someone writes in its chat: the chat window in the editor, or a chat page you can share or put on your website.
2. HelplinexMap AI · AI agentAn AI agent: for each incoming message it thinks, uses the blocks you link to its Tools port (data, xMap AI, lookups, your tables, other flows, apps), remembers the conversation and writes an answer in {{reply}}.
3. The weather therexMap data · Weather forecastA tool the AI agent uses when it needs itThe weather forecast (Open-Meteo, from national weather services) for up to 16 days: temperature, rain, wind and UV.
4. Road incidents therexMap data · Traffic incidentsA tool the AI agent uses when it needs itRoad closures, roadworks and other incidents on online maps right now, with where they are.

Every block can be changed after you use the template: the city, the type of place, the score, where the results go.

Use it now

Answer a few questions, enter your work email, and it runs in your own account, kept running until you pause it. Use this template.