Airline ground handling · Kuwait City, Kuwait · Operations

No shift late, whatever the roads do at dawn

Fahad runs the ground team of a big airline at the airport in Kuwait City. Two hundred people start work before dawn.

Listen to the story:

The challenge

Crew buses pick them up across the city from half past three. When a road is closed, a bus runs late, and a whole shift starts late. Last winter, eleven flights left behind time because the baggage team was still on the road.

How the flow works

With xMap Flows, Fahad built Beacon. Beacon is an AI employee: a flow of 7 blocks.

  1. Every night at three,

    Every night at 3 am (Schedule)

  2. Beacon takes the crew bus stops,

    Crew bus stops (My data)

  3. checks for closures near each one,

    Closures near each stop (Traffic incidents)

  4. measures how the roads are moving,

    Speeds on the way (Traffic Flow)

  5. asks if a bus will run late,

    Bus running late? (Branch)

  6. sends those crews an earlier pickup on WhatsApp,

    An earlier pickup (WhatsApp Business)

  7. and marks the change on the shift rota.

    Note it on the rota (Microsoft Excel 365)

What it solves

The result

On Tuesday, roadworks close a ramp near Salmiya. Beacon moves that bus fifteen minutes earlier and tells its twenty-two passengers. Every shift starts on time, and so does every morning flight.

Fahad’s crews still leave before dawn. Now the road news leaves before them.

22crew moved to an earlier bus
0shifts started late
11late flights last winter

An illustrative scenario: the figures are modelled to show what the flow produces, not a customer's results.

The flow, block by block

  1. 1

    Every night at 3 am

    Schedule

    Starts the flow on a timetable.

  2. 2

    Crew bus stops

    My data

    Brings in a table you uploaded or a list you saved on the My data page: your stores, customers, target accounts or sites.

  3. 3

    Closures near each stop

    Traffic incidents

    Road closures, roadworks and other incidents on online maps right now, with where they are.

  4. 4

    Speeds on the way

    Traffic Flow

    How the traffic is moving on the roads around each place, right now: the current speed and the free-flow speed in km/h, how jammed the roads are (a jam factor from 0, free, to 10, standstill), the congestion as a percentage, the level in words, how many roads were measured and closed, and the busiest road.

  5. 5

    Bus running late?

    Branch

    Splits items in two.

  6. 6

    An earlier pickup

    WhatsApp Business · WhatsApp

    Send text, media and template messages from your WhatsApp Business number.

  7. 7

    Note it on the rota

    Microsoft Excel 365 · Excel

    Spreadsheet software by Microsoft

Templates to build it

Ready-made flows with the same blocks. Open one, change the city and the kind of place, and run it.

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