Trusting the road, not doubting the driver

Sipho leads the claims team at a car insurer in Cape Town. Most crash claims are honest. A few are not, and they look exactly the same. So every claim waits days for checks. Honest drivers wait for a tow truck and a payout, and his team spends its days doubting people. With xMap Flows, Sipho built Witness. When a driver reports a crash in the insurer's Telegram bot, Witness checks the live road incidents at that spot, and if the road shows one there, sends a tow truck at once, while the others wait for a handler's yes, and then hear back on Telegram. Now six in ten claims match an incident on the road, and those drivers get a tow truck within minutes and their money in two days. His team looks closely at the rest, and last quarter found nine staged crashes. Sipho's team stopped doubting everyone. Now they trust the road.

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