A covered clinic near home within the hour

Freya leads member services at a health insurer in London. Members email when their doctor sends them to physio: which clinic can I use? Her team looks up each policy, searches for clinics, checks the network. Each answer takes two days, and some members pay privately and claim later, at twice the cost. With xMap Flows, Freya built Triage. When a member's email arrives, Triage reads what treatment they need, looks up their policy and where they live, finds physiotherapy clinics near their home, keeps the ones in the network, picks the three nearest, and replies within the hour. Yesterday, two hundred and forty members asked. Every one had three covered clinics near home within the hour, most a short walk away. Private bills fell by a third, and her team now spends its time on the hard cases. Freya's members used to wait for an answer. Now they wait for their appointment.

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