Every visit made before the storm
Huong is a home-care nurse in Ho Chi Minh City. She rides her scooter to nine elderly patients a day. In the rainy season, the afternoon storms come fast. Streets flood in minutes, and she sits under a bridge for an hour while a patient waits for insulin. She plans her day by looking at the sky, and the sky keeps changing its mind. With xMap Flows, Huong built Lynx. Every morning at six, Lynx takes her nine patients, checks the rain forecast at each home, puts the homes facing heavy rain in the morning, plans a morning loop and an afternoon loop, and tells each family when she will arrive. Yesterday, Lynx saw heavy rain coming to Binh Thanh. Huong saw those four patients before lunch, and spent the storm indoors with a patient across the river. Nine visits, no flooded streets, and every dose of insulin on time. Huong still works in the rainy season. She just stopped working in the rain.
Scenarios and figures in the films are modelled to show what a flow produces. None describes a named customer.