Drivers in place before the storm breaks

Linh leads driver operations at one of Hanoi's biggest motorbike taxi services. When a storm breaks over the city, ride requests jump in minutes. Drivers are on the wrong side of town, riders wait in the rain, and half of them cancel. Her team only learns where the rain hit from the complaints, an hour later. With xMap Flows, Linh built Rainwatch. Every morning at five and again at noon, Rainwatch looks at her twelve busiest districts, checks how much rain is coming to each one today, saves every forecast in the team's sheet, picks the districts where heavy rain is coming, and tells the dispatch room to send drivers there early. At five, Rainwatch sees heavy rain coming for Cau Giay and Ba Dinh. Dispatch moves one hundred and twenty drivers there before the afternoon rush. Waits stay under five minutes, and the sheet shows which districts fill up every time it pours. Linh's drivers no longer chase the storm. They are already there.

The story in words