The right hospital at three in the morning

Dao sells health insurance to expats and digital nomads in Chiang Mai. Her clients message her at all hours: I have a fever, which hospital takes my cover? She answers from bed at two in the morning, half asleep. Some go to the wrong hospital and pay up front. Then they blame the policy, and her. With xMap Flows, Dao built Otter. When a client writes in her chat, Otter reads what they need, checks their policy in the policy list, finds the nearest hospitals that take it, and answers in seconds, with the address. Last night, a client woke with a high fever at three. Within twenty seconds he had two covered hospitals eight minutes away, and he went in without paying a baht. Dao read about it at breakfast, after a full night of sleep. Dao's clients get an answer at three in the morning. Dao gets her sleep.

The story in words