Every dialysis patient in the chair on time

Ingrid plans patient transport at a big hospital in Oslo. Every morning, her vans collect sixty patients for dialysis. Dialysis cannot wait. But when a road closes, the driver finds out at the barrier. The van turns back, the patient waits in the cold, and the whole shift starts late. Ingrid spends her mornings on the phone, rerouting by hand. With xMap Flows, Ingrid built Fox. Every morning at half past five, Fox takes the day's sixty pickups, checks for road closures and roadworks near each one, and where a road is closed, works out how much earlier the van must leave, and tells the driver before the engine starts. Yesterday, Fox found four closures on the morning rounds, two of them roadworks in Grünerløkka. Those drivers left fifteen minutes early, and every patient was in the chair on time. Ingrid drank her coffee while it was still hot. The roads still close in Oslo. Ingrid's patients just never find out.

The story in words