From crash to garage in one call

Beatriz leads car claims at a large insurer in Rio de Janeiro. Two hundred drivers report a damaged car every day. Each driver waits on the phone while an agent hunts for a garage. The nearest one is full, the next one is across the bay. Cars sit for a week before anyone looks at them, and every day costs a rental car. With xMap Flows, Beatriz built Relay. Whenever a new claim comes in, Relay finds the three approved garages nearest the car, checks their free slots in the garage list, picks the soonest repair, tells the driver where and when on WhatsApp, and sends the garage the claim file. Now a driver in Tijuca hangs up with a booking for Wednesday morning, at a garage two kilometres away. Cars reach a garage in two days instead of seven, and the insurer pays five fewer days of rental car on every claim. Beatriz's drivers stopped waiting for a garage. The garage is waiting for them.

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