Twelve fair routes before the officers leave

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1:09 · Dhaka · Microfinance, Banking & fintech, Schedule, My data, Traffic incidents, Split by territory, Route planner, Email, microfinance bank branch field officers loan repayments collection visits borrowers road closures routes mirpur mohammadpur dhaka bangladesh traffic incidents split by territory route planner

Nadia manages a branch of a microfinance bank in Dhaka. Her twelve field officers visit about three hundred borrowers a week to collect repayments. Each officer plans their own day, and Dhaka’s roads decide the rest. One closed road can cost an officer half a day, and the borrowers at the end of the list wait at home for nobody. Missed visits turn into missed payments. With xMap Flows, Nadia built Wayfinder. Every morning at seven, Wayfinder takes the day’s visits, flags any road closure near each one, splits them fairly between the twelve officers, plans each officer’s best visiting order, and sends the branch the day’s routes. Now each officer leaves the branch with a fair list in the best order, and the visits near a closed road marked to call first. The branch made two hundred and ninety visits last week, up from two hundred and forty. Nadia’s officers still face Dhaka’s roads. They just stopped facing them blind.

The story in words

Scenarios and figures in the films are modelled to show what a flow produces. None describes a named customer.