A night concierge for fourteen hotels, in every language

Minjun leads guest experience for a big hotel group in Seoul, with fourteen hotels from Myeongdong to Gangnam. Guests ask the front desk the same things all day: where to eat now, where the nearest pharmacy is, will it rain tomorrow. Most questions come after ten at night, in five languages. Lines form, and the night staff can’t check in arriving guests. With xMap Flows, Minjun built Compass. When a guest writes in the hotel’s chat, Compass works out what they need, finds the places near their hotel, checks tomorrow’s weather, and answers in the guest’s own language. Tonight, Compass answers three hundred and ten questions. A family in Myeongdong finds a pharmacy four hundred metres away, rated four point six. The night desk checks in every late flight without a line. Every guest now has a concierge who knows the streets, even at two in the morning.

The story in words