Reply: the block
1:05 · Reply
Answers whoever started the flow, on the same channel: the app or system that called its Webhook / API gets the answer back, and a message from Slack, WhatsApp, Telegram, Teams, SMS, Outlook or Discord gets a reply in the same chat, through the account of the block that received it.
Scenarios and figures in the films are modelled to show what a flow produces. None describes a named customer.