App events · Trigger

Zendesk event

Starts the flow when something happens in Zendesk: a new record, a message, a change. What happened comes in as the item, with its fields, and goes on to the next block.

Settings

Zendesk account

An account you connect

When

Pick one

Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook. Zendesk tells xMap as it happens: the flow must be live for that.

  • New Action on Ticket
  • New Group
  • New Organization
  • New Suspended Ticket
  • New Ticket
  • New ticket in view
  • New User
  • Tag Added to Ticket
  • Tag Added to User
  • Updated Ticket

Check

Pick one

How often xMap looks for new things. Each check that finds something starts a run.

  • Every 5 minutes
  • Every 15 minutes
  • Every hour

Settings

A setting

What to watch. Lists load from the account.

Try it

Build a flow with Zendesk event on the home page, no account needed, or book a call. Try it live